Order Policies

• ROES - Only one catalog type per order is allowed. If you try to combine multiple catalogs in one order, ROES will clear the previous catalog. This means you can not mix paper types, or Express Prints (proofs) and non-express orders, etc.
• Promotional Codes must be added to the order, in the notes / promo code field, before submitting the order.
• For Express Print (Proof) Orders, in order to receive the Express Print price, your order must contain at least 20 prints of one specific Express Print size. If there are fewer than 20 prints you will be charged the standard print price.
• $1.00 die cut fee for 7x10's cut to 8 wallets

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File types and Color Profiles

• All images must be in JPEG format.
• All images must be in sRGB Color Space. The easiest way to ensure this, is to attach the sRGB color profile to your image. Any image without an embedded profile is assumed to be in sRGB color space.
• File names must not contain any punctuation other than a single hyphen, a single underscore, or the .jpg. Files containing punctuation may result in a corrputed file.
• Any image that is not in the proper filetype or color profile is subject to a $6.18 conversion fee.
• Images should be 300dpi (for images larger than 11x14, images can be 250dpi to reduce file size)

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Ordering Best Practices

• Be sure your file names do not include the word "order" or "border" in any way. Do not use any characters other than letters, numbers, underscores, and hyphens. Do not use any of these -> (!@#$%^&*.;:'"[]{}\|<>?,) in any file names
• Always allow a minimum 1/4 inch bleed on all edges of any print. This is especially important if you have a border around the edge of your image (If you have a border around the edge of your print, be sure it is at least 1/4 of an inch, preferably larger)
• It's a good idea to leave 1/4 inch margin between the edge of your print, and any text on your print. For instance, if you are putting a name on wallet prints, and want the print in the bottom right corer, be sure to leave that margin between the name and the edge of the print.
• For proof magazines and Express Print binding, know that the binding comb will cut about 1/4 inch to 1/2 inch into your image (depending on the number of pages in your book).
• Do not check the "Crop or Fit" button in ROES.

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Non-standard Print Sizes

• All non-standard size prints must be sent canvased up to a standard size print. (i.e. If you have a 8x24 that needs to be printed, you'll need to canvas this up to a 12x24)
• If you would like us to trim this down for you, please indicate so in the notes / promo code field when placing your order. There is a $1.65 per image fee for this.
• There is a $6.18 fee per file if the file is left for the lab to canvas

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Shipping Options

Standard Shipping

• Standard Shipping is currently USPS Priority Mail and should arrive anywhere in the US in 2-3 business days.
• Standard Shipping is free on all orders totaling at or above $15.00.
• Standard Shipping is $7.50 on all orders totaling under $15.00
• Orders can not be combined to avoid the shipping fee.
• For prints with mounting at or larger than 24 x 30, actual shipping charges will apply.

UPS Shipping

• Next Day Air - Actual shipping costs apply.
• 2nd Day Air - A flat fee of $25.00 will be charged.
• Ground - A flat fee of $10.00 will be charged.
• For prints with mounting at or larger than 24 x 30, actual shipping charges will apply.

Drop Shipping

• Drop Shipping is available for free in ROES or for $11.00 in LabPrints.
• Drop Shipped packages will not include an invoice, unless otherwise requested
• Regular shipping prices still apply (orders over $15 get free Standard Shipping. Orders under $15.00 are charged a $7.50 handling fee.)
• Shipping Upgrades (via USPS or UPS) are available, and are charged at cost. Contact the lab for services and pricing.
• Orders shipped outside of the United States do not qualify for free Standard Shipping. Please contact the lab for more details

Canada Shipping

• Flat Rate for any size package
• Priority (estimated 6-10 day delivery) = $16.00
• Express (estimated 5 day delivery) = $25.00

Australia Shipping

• All packages must be shipped via USPS Express
• Express (estimated 5 day delivery)
• Cost : 1/2 of actual shipping costs apply.

New Zealand Shipping

• All packages must be shipped via USPS Express
• Express (estimated 5 day delivery)
• Cost : 1/2 of actual shipping costs apply.

Shipping Upgrades

• Shipping upgrades (Overnight, USPS Express, Saturday, etc) are available in ROES, and can be selected in your order review screen.
• Your shipping cost for these methods will be the determined by postage rate (actual costs apply)

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Payment Options

• Visa, MasterCard, and American Express are the only forms of payment we accept for shipped orders.
• All shipped orders will be charged to a supplied credit card the day the order is printed.
• Pick-Up customers can pay by cash, check, & credit card.
• A $25.00 NSF check fee will be issued for all returned checks.

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Turnaround Time

Standard Print Processing on E-surface Paper
(No Artwork, Additional Services, Color Correction, or Alternative Paper Types)

Orders for Standard E-Surface Paper received by 12 Noon (EST) will ship (or be ready for pick-up) by 12 Noon the next business day.

Orders for Standard E-Surface Paper received after 12 Noon (EST) will ship (or be ready for pick-up) by 12 Noon the second business day.

Print Processing with Additional Services or Paper Types
(add print time plus additional service time for total turnaround time)

• Canvas - additional business day
• Velvet - additional business day
• Pearl - additional business day
• Print size 24x30 and larger - additional business day
• Styrene Mounting - additional business day
• Gator Board Mounting - additional business day
• Texture (linen, pebble, embassy) - additional business day
• Coating (matte, luster) - additional business day
• Stand Out Frame - additional business day
• Banners - two day total turnaround time
• Standard Color Correction - additional business day
• Orders not submitted through ROES or LabPrints - additional business day
• Any Artwork or Advanced Color Correct - two to four additional business days
• Gallery Wrapped Canvas - four to five total business days

Example : An order for a 16x20 pearl print mounted on styrene would have...
  1 day - (for the print)
+1 day - (pearl paper)
+1 day - (for the styrene mounting)
total time : 3 business days

Turnaround times may be extended during peak season (September 1 - December 31) and during sales promotions

VIP Rush Processing
For our photographers on-the-go, VIP Rush places your order at the top of the stack in processing. If your order is in by 12 noon EST, it will be put to the top of the list for processing and will go out yet that day. If your order does not go out the same day, we will refund your VIP RUSH charge.. VIP Rush costs $2.99, and is only available in ROES, in the Review Order window. Your order must be non-color corrected on Standard E-surface paper with no additional services (no mounting, spray coating, texturizing, etc) Your order must be received by 12 noon EST and your credit card authorization must be completed before 2:30 PM EST (no declined cards). Drop Shipping is not available on VIP RUSH orders, Standard shipping or Pick-Up only. VIP Rush orders are not processed on weekends and holidays, and will not be available on sale orders. VIP Rush charge is on a per-order basis.

100% Guaranteed Rush
When you absolutely have to have your order overnight! ColorInc will rush process your order for an additional fee (order cost doubles + shipping). All orders qualify for Guaranteed Rush, but your order must be received by 2:00 PM EST and your credit card authorization must be completed before 2:30 PM EST (no declined cards). Drop Shipping and / or upgraded shipping are available upon request. You must select '100% Guaranteed RUSH' at time of order. 100% guaranteed RUSH orders are not processed on weekends and holidays, and will not be available on sale orders. 100% Guaranteed RUSH charge is on a per-order basis.

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Shipping Damages

ColorInc uses USPS Priority shipping for most packages, and allows customers to select other shipment options. Packages always leave in perfect condition. Receiving a damaged print is rare. Should you receive a damaged print, please be sure to follow the steps listed below.

• Keep all damaged materials (including prints, and packaging materials).
  Do not throw anything away.
• Call (1.800.475.8340) or E-mail us (info@colorincprolab.com) as soon as possible
• Customer Service representatives will provide you with a Return Authorization Number
• Upload the damaged order again, using the Return Authorization Number provided (place this number in the notes / promo code field).

Damaged packages are subject to the following policies

• You must keep the damaged materials (including prints, and packaging)
• You must call a damaged shipment in within five days of package delivery.
• You must send in the same order for reprints (same images / same paper types / same quantity / etc.)

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