If you are a Mac user experiencing a payment error when attempting to complete your ROES order please follow the steps outlined below :

1) Please update to the to the latest Java version by visiting (

2) Launch a new copy of the Color Inc ROES application ( Clicking this link will auto download - check your downloads folder.

3) Once the ROES program has opened, load the auto-save and complete your order!

If you continue to experience a payment error after following the steps outlined above, please give us a call (800-475-8340) or send us an e-mail ( and we would be happy to assist you!